Inspection

Once received by the Cashmere Spa, pictures are taken of the garment/s and what needs to be done. An assessment of the repairability, and what can be done with the revival and rejuvenation processes for you follows – which is communicated with you.

Refrigeration/sanitization

The pieces are then placed into a freezer. As only natural products are dealt with, this precaution is taken against parasites/moths/microbial life – that likes to eat and live in the hair from animals. Top hygiene standards are adhered to for your safety, as well as securing the manufactory facility and the team from infection.

Anti-pilling

The garments are then hand-shaven to remove or prevent any pilling. This also enhances the softness of the yarns too.

Steaming/fitting

Due to the wear and use of a product, it can become misshapen or the sizing can adjust – such that a mediumsized garment could become a size large or even extralarge. As such, garments are then steamed, and fitted onto a mannequin to regain their original shaping.

Repairs

A thorough examination follows, where small holes – or the beginnings of tiny holes – are carefully repaired. Labels are repaired, new buttons are added if needed, and so on.

Sanitization/packing

From there, a quality control check happens followed by another sanitization process, before being packed and shipped back to you.